Frequently Asked Questions
Everything you need to know to stay snatched.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, bodysuits and intimate apparel are final sale.
How do I find my perfect size?
Check out our comprehensive Size Guide located on every product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
Can I change or cancel my order after it's placed?
We process orders quickly to get them to you ASAP. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your materials sustainably sourced?
At Snatched, we are committed to ethical fashion. 60% of our current collection is made from recycled or organic materials, and we aim to reach 100% by 2025.